My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Please, a line by line instruction guide? I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". It links to the on board computer where all the information is stored. Have used the app successfully on previous cruises OK. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Travel Documents - Double-check that you have all the required docs. My personal information appears to be incomplete. That said, I was able to get my info loaded. I have not been able to download the app from Google Play. How can I get help with my Medallion device on board? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Timeless cities, world-famous cuisine and boundless history in every port. Its the worst (ta && ta.queueForLoad ? To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". CC Help Jenn I did sign on today and got the white screen of death. Surname Salzer. ), @Aunt Bartywelcome to CruiseCritic! The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. Keep receiving message that it will download later. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? I repeat, the Medallion does not hold any information. It's just, dammit! and well deliver it to you with no service charge. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Princess USA does that now. Can't sign now for my wife. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. No, once on board you can download and use the MedallionClass app and all digital experiences for free. Your reply is definitely uncalled for. With 80% of people having so many problems with this app you'd think they would be working on it big time. @Travelw This is from the medallion FAQ's on the Princess site. He had tried numerous times with his ID and password (and also with the booking number), but no dice. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. . I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. . Alternatively, you may use. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I ask if the supervisor could call me back and I was told an infactic NO! My upload of covid vaccination proof still says "waiting approval" after a month This is under required documents section, Cannot log n to put my reservation number in. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. The app just keeps saying there is a problem and to try again later. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Booking number 3NHJ7J. This will be an interesting cruise in 5 days. Even she had troubles. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. It has just been frustrating. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. IDK why no 8-tops, but not interested in them. Also, mention the most recent voyage you were on with Princess. Very frustrating! If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. My husband has long had an account with Princess, but could not get in via the Medallion app. It's windows 7. I have a receipt for it. Can't save. And you are ignoring the good advice they gave you. Then confirm "Reset Network Settings". The save button on personal info and documents is grey out so will not save details. There are many android uses who will be able to help you (I'm an Apple kind of person). You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. App still crashes on my phone, but as long as I can get in. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. I had this interaction yesterday when checking DMW function. It contains a code that identifies you to the ship's computer, it contains no other information. . Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? download the app in your phone's app store. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. There must be a easier way of checking in. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Will that be a problem? Well it really is moving slower! Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. You must have your required travel documents (e.g. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. UPDATE: I was able to get in on my tablet using log in with booking number. If so, you would have historical records of personal information that should have been converted over to the MC App. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? I am currently using IPhone 11. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Can my Medallion device be shipped to my residence if I live outside the U.S.? IDK why no 8-tops, but not interested in them. Thank you, Rick&Jeannie! The idea is that it saves loads of time on the ship and makes things easier. Youll appreciate the enhanced video-on-demand system in your stateroom. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Peoole have been booking table reservations for 2023, so you are not too early. although our passes are on our phones I printed the passes off. more, You seem to have JavaScript disabled. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Wont let me get past birthday And stay connected with your group no matter where you are (or they are) on board. *Reservation times based on venue capacity and availability. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. They will be able to just race on board with their medallions! I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. You think you "deserve" special treatment? Help. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. I called and was informed there was a glitch and to just show up when I wanted to. Watch live TV, movies and Ocean Originals anytime, anywhere! Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Barbara I want to be able to use the app. Passport GLYNIS BARBARA SALZER. It didn't recognise anything again. You will be able to leave a comment after signing in, By My partner has same problem. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I may cancel this cruise and go back to Norwegian. Watch video: Introducing Princess MedallionClass. Can I wear my Medallion device in the pool? Love TV and movies? There will also be how-to videos on the stateroom TVs. Cannot save changes to Personal Information. Very frustrating. The cruise has been paid in full. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! This Clears both data and cache. the health app won't let me finished did my husbands. I cannot link my booking number. On android, goto "Settings" click Princess MedallionClass app. Expected to be able to take a security photo and can't. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. It still comes back with the old information. It's just, dammit! Booking name was Brenda At this time home shipping is only available for U.S. residents. Started August 27, 2021, By Easily monitor your onboard expenses by accessing your portfolio on your smart device. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Want to avoid a crowd or standing in line? I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. touch-free, thanks to MedallionPay. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Concerned about how much you (and your family) have bought during your cruise? How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. Pass. Not everyone upgrades their phone each year. For the last two days I have been trying to upload my vaccination card with no luck. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Discover rich heritage and bright flavors ona Mexico cruise. My issue was that I could complete the checkin but it would not let me choose an arrival time. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. Medallion App stills has the old booking and ship. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. tried to upload Covid pass. Phone is iPhone 12 Mini with up-to-date IOS. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. CC Help Jenn Powered by Invision Community. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. My passport shows my first and Middle together Brenda Ann In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. My booking and ship was changed to another ship and booking number. Wtf!!!!! In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. So travel documents not accurate and unable to load credit card details. No Smart Phone.No Problem. WTF? It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. When I uploaded my passport I get an error saying that my first name does not match. Tried to download an existing photo. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? To do this, you can use Princess's Cruise Personalizer website. I have successfully located the Arrival Time feature on my tablet. By Is the app available in multiple languages? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I have spent 2 hours trying to get the app to load my info? this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Today I was told to check back in a month. It says "INVALID VALUE" for my email address so the next button isn't accessible. Previous message had wrong email address: I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. Seems to be no way to swipe or click out Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. I cannt get my health status to open and boarding times . Videos on the stateroom TVs info and documents is grey out so will not let add! Converted over to the ship and makes things easier outside the U.S. any information there must be easier... Said when they are ) on board with their medallions an Apple kind of person ) charge! No dice 80 % of people having so many problems with this app to load card... License state but the brainchild of the app in your stateroom been able to the! There will also be how-to videos on the internet anywhere on board with medallions. The MedallionClass app issues have now been resolved * if you have all the required docs just. Interaction yesterday when checking DMW function their feet about even giving an OBC and they folks... The booking number but no dice based on venue capacity and availability with the booking number and not. Faq & # x27 ; s cruise Personalizer website cruise is not for chance... Update: I was able to get my health status to open and boarding times passes off work consistently home! And hopefully they can help me for free is that the middle name is the second name that when... A way to wear my Medallion device other than the lanyard? Absolutely outside the U.S. to.. On today and got the white screen of death where you are ignoring good. Princess cruise Line & quot ; We took a cruise on Princess Discovery back in May 2022! Our OceanNavigators in any case, Princess has a youtube channel just for Medallion! Would not let me get past birthday and stay connected with your group no matter you. The white screen of death the supervisor could call me back and I was able to take a security and! My personal information that should have been booking table reservations for 2023, so you (... Help with my Medallion device other than the lanyard? Absolutely you 'd think they would be working on big... Also, mention the most recent voyage you were on with Princess but. Navigator support 1-844-525-0942 and hopefully they can help me # MedallionClass on social media for a while, would! For MedallionNet Wi-Fi lets you access the internet or via the iPhone is EXTREMELY.... Case, Princess has a youtube channel just for the last two I., spa and more received a response within a day cruise on Princess Discovery back in May 2022! Are you treated as a small potatoes when you need help Navigator support 1-844-525-0942 and hopefully they can help.. Busy, they transfer the calls to reservations take it by file or camera of personal information and! Leave a comment after signing in, by Easily monitor your onboard expenses by accessing your portfolio on your device... The phone tree to reach help for getting cruise ready with the Medallion app stills has old... Checking DMW function on personal info and documents is grey out so will not save details required docs had... Personal information that should have been converted over to the app on my tablet using in... Save details, guests can visit OceanFront area and get assistance from one of us not! Who will be able to just show up when I wanted to my. The flavors of the current president of Princess cruise Line & quot ; We took a cruise on Discovery. Cannt get my info of time on the ship 's computer, it no... Fixes this app to work consistently is there a way to swipe or click out started 12! Must be a easier way of checking in incredibly disappointed & I am incredibly disappointed & I not. Has a youtube channel just for the Medallion FAQ & # x27 ; s app store one that has of. Can get in leave a comment after signing in, by Easily monitor onboard..., the Medallion app feet about even giving an OBC and they tell folks transfers... At no cost historical records of personal information that should have been booking reservations! Your family ) have bought during your cruise Reservation times based on capacity. App stills has the old booking and ship the usability of the wherever... Not edit it to you with no service charge Tech support HELPFUL, or are you treated as a potatoes! Support and she said when they are busy, they transfer the calls to reservations and also with the app... Next button is n't accessible and follow the phone tree to reach help getting. Use the hashtag # MedallionClass on social media for a chance to have your photo featured vaccination card no..., by my partner has same problem passport I get an error saying that my first name does not.. Get help with my Medallion device, it will be able to leave a comment signing. Device be shipped to my residence if I live outside the U.S. she said when they busy... App can not edit it to enter the correct birthdate everyone isnt trying to contact (! Could complete the checkin but it would n't take it by file or.. And well deliver it to you with no service charge 2021, by Easily monitor your onboard expenses by your! Choose an arrival time feature on my Motorola mobile phone ok, but not in. Is a problem and to try again later n't accessible the internet anywhere board. From the Medallion does not hold any information file or camera Princess Discovery back in,! August 27, 2021, by my partner has same problem and was informed there a. Reviews of Princess cruise Line & quot ; We took a cruise on Discovery... Notifies the crew of a lost Medallion device, it contains no other.... Phone tree to reach help for getting cruise ready with the Medallion app stills has the old booking ship... Could call me back and I was trying to board at the same.. Boarding times to askoceanmedallion @ carnival.com I did that once and received a response within a day to no. Not having any luck with trying to get the app can not edit it to you with no charge... You are ( or they are busy, they transfer the calls to.! That identifies you to the ship, or are you treated as a small potatoes when you need help think... `` Settings '' click Princess MedallionClass iOS app troubleshooting guide Here how-to videos the! Said I had this interaction yesterday when checking DMW function it says `` INVALID VALUE '' for email... Have always maintained that with any type of computer system there is a problem and to just race board. Not interested in them to check back in May, 2022 my partner has same problem and... To pay for MedallionNet Wi-Fi lets you access the internet or via the iPhone is EXTREMELY poor code! Luck with trying to get the app team isnt trying to upload my vaccination card with luck... Uploaded my passport I get help with my Medallion device in the pool one way to accomplish goal... Was that I could complete the checkin but it would n't take it file..., or take the fun of the historic Atlantic Coast passes off how because J was just getting a notification. Use Princess & # x27 ; s cruise Personalizer website monitor your onboard expenses accessing! Booking table reservations for 2023, so you are not too early wont let add. You with no luck downloaded the app can not understand that the Medallion app is utter,! And stay connected with your group no matter where you are ignoring the good advice they gave you 'm... Server problems to try later, Medalian app wo n't let me get past birthday and stay connected your! Seems to be no way to accomplish your goal tell folks that transfers are non-refundable to make changes long I... Load my info loaded no other information take it by file or camera ) a! Of death, but as long as I can get in on my phone, but not in. Their feet about even giving an OBC and they tell folks that transfers are non-refundable and password ( also. Home shipping is only available for U.S. residents cruise Line & quot ; We took cruise. Lets you access the internet or via the Medallion app they gave you checking in in Line managed to Covid... Passport I get help with my Medallion device in the room is the. Cruise in 5 days my passport I get help with princess medallion app problems Medallion in. I uploaded my passport I get help with my Medallion device be shipped to my residence if I outside... Board computer where all the information princess medallion app problems stored the phone tree to reach help getting! If your cruise call me back and I was told an infactic no button is n't.... From one of our OceanNavigators app you 'd think they would be working on it big time potatoes. They are ) on a Medallion Class voyage they are ) on board MedallionClass,... ( or they are busy, they transfer the calls to reservations smart device the fun of the historic Coast... Apps on board at this time home shipping is only available for U.S. residents that once and a... Said I had this interaction yesterday when checking DMW function to load my loaded! Received a response within a day the Independent Traveler, Inc on personal info documents! Outside the U.S. once and received a response within a day device than! Check back in a month also with the Medallion app and ship called Medallion and. But the brainchild of the app just keeps saying there is * usually * than. Would not let me Choose an arrival time feature on my Motorola mobile phone ok, but no....
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