Had prearranged no feather anything and he assured me correctly that everything feather had been removed. If you know what you want from the other restaurant, make arrangements prior to sitting down in the Haven restaurant. That would have to be handled by your concierge. Maryland Have them over and the butler will bring refreshments and snacks for everyone. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Enjoy your cruise! CC Help Jenn They willunpack and arrange clothing if you'd like, pack for your departure, make reservations for specialty restaurants, spa treatments and shore excursions, handle laundry and shine shoes, organize a private party in your suite, provide adaily menu of restaurant offerings, deliver meals to your suite and providecourse-by-course service from the restaurant and more. Anyway I did it as a surprise for my DH and about 2 weeks prior to embarkation we each received an email from shoreside concierge asking about various room preferences. Plate of cut fruit. Also he/she will bring you afternoon finger food. You will be able to leave a comment after signing in, By defeser, July 21, 2016 in Norwegian Cruise Line. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). They will do anything you need. The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. All Rights Reserved. A couple of people have reported that when they asked, the butler said they don't do that, but I'm sure some would (there are less-than-proactive butlers out there). Hope it helps. We ate at the Supper Club twice and the Concierge escorted us down a private elevator into the club before general seating so we could have the best seats. Caribbean And Bahamas Other than that we didn't notice him do much. When people ask,,, Butler: $10-$15 per person in room per days of cruise. Upsell does not necessarily mean kids. What a great surprise for your wife! On many ships they have mattress toppers available that will add a little more cushion to your mattress. Terms of Service We have requested cheese and crackers and fruit on longer cruises. Spill on an outfit you planned to re-wear tonight? Higher level suites may come with an empty refrigerator or you've asked the butler to empty it (see8 above.) Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and relatedservices, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. If not on-board, there might be success if your butler is exceptional. I will keep watching prices. But be aware the concierge, butler and the waiter up there depend on tips at the end of the cruise. The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. Extra room steward tip: $5-$10 pp per day (for taking care of your large suite). We go for lunch on embarkation day, at most. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sent from my iPad using Forums mobile app. We were utterly spoiled. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. Here's a rundown of what to expect from butler service on 10majorcruise lines: Who gets a butler: Silversea provides butler service to all guests on all nine of its ships: Silver Spirit, Silver Whisper, Silver Shadow, Silver Cloud, Silver Wind, the upcoming Silver Muse, and the expedition ships Silver Discoverer, Silver Explorer and Silver Galapagos. There are usually gummy bears and M&M candies at the havens pool in the afternoon, but you can ask your butler to have a bowl filled in your stateroom. Crystal Cruises When you arrive on your cruise as a guest of The Haven, you'll receive 24-hour expert butler service, the finest linens and toiletries, and spacious five-star staterooms. I've found a variety of pillows such as: Not all mattress are the firmness or softness you desire, or a roll-away bed might be a little worn. Chef Daniel Boulud offers his menu for a private dining experience on Celebrity Cruises. This is just a guideline. 2. Our concierge, Omar, was great. It would seem to me less people within the Haven area the better. Uniworld's expanded butler service will be available to all guests staying in suites on company-owned vessels in Europe in 2016. For Breakfast, there is a card with check boxes (same as in every cabin). I've seen Batman, and Alfred is a badass, but I doubt that training to become a superhero is the best way to utilize a butler on NCL. :p, do you mean you can be in haven restaurant and ask for something from a specialty restaurant and they deliver it in haven and you dont have to pay for it (or if you had SDP you dont have to burn one of them?). Virginia They'll even serve dinner in your stateroom course by course. Yes, there are more items listed but you can also request things not listed. Thing is.. he treated the older couple next to us like gold. That's awesome. Ive read mixed reviews recently and have some follow up questions: If it is possible and realistic, it will probably happen. RichardPietschmann / Special to Cruiseable. The don't provide them for health reasons. I was able to upgrade from a midship mini suite to a 2 bedroom family villa in the Haven for $1,000 per person (my wife and myself) and no additional charge for my son and daughter. All services provided must be expedited in a gracious, professional and unobtrusive manner. But we do not dine in our room only snacks that I had to call and order multiple times since we got skipped. Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. Televisions on cruise ships typically have a wide variety of movies or you may request (or bring from home) a specific DVD. I mentioned liking chocolate covered strawberries and there were chocolate covered strawberries in addition to other snacks there on the table every afternoon. Room service at breakfast time in the Veranda Suite on Silver Spirit. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and Norwegian Breakaway. Wow--you could get shrimpcocktail as a snack? The help and assistance 24-hours a day, of a trained and certified butler. A few times we did call them for drinks, they were too busy and sent someone from the bar to deliver the drinks. Of course, this is for a one time request. Contact me for any specific questions or recommendations. Re serving course by course: the jury is out on that. Our butler brought us breakfast one morning and would have brought it every morning if we had wished it. We tried that twice. At about 7 pm there was a knock on our door and she had 2 carts full of covered dishes. 2. We are doing a 7 day in May and a 16 day in November, both haven. The second time the butler brought it all but stood outside our slightly opened door with the cart and brought it in course by course. I've never had a butler and I have no concept of them. I think you will love the Haven. Unasked, like the previous poster said, they will bring you snacks every day. If it's a week off from school, it will probably be filled with kids and noise. You'll see its not as pretentious as it sounds. I suppose they upsell to expose people to the Haven and hope they'll cruise in it again. They will even clean it up afterwards! Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. I explained fast why I felt he was less than stellar. I am sure that many now play the "wait for an upsell" game. I'm pretty sure the waiters are included in the gratuity charge. We also tipped our room steward. Patti Pietschmann Don't be shy. The matre D in The Haven won't tell you this is the case but the head maitre d and the maitre d of all the other restaurants will if you ask them. Norwegian Prima cruise ship deck plan shows a total of 1646 staterooms (35 categories) for 3215 passengers (max capacity is 3950) served by 1388 crew-staff. Unless. You can request your butler to bring any type of food. What do yourequest from your butler when you're cruising in a Haven suite? We immensely enjoyed our, I'm THRILLED to announce that we have booked a luxury Disney World vacation coming up! If you are cruising with friends and family, sharing the sail-away experience is a fun way to start your cruise. Afternoon Tea is lovely on the veranda during the day. Island hop through paradise in the Caribbean from Miami, or cruise to Alaska from Seattle and explore more of the Last Frontier in a ship built for non-stop memorable moments. Royal Caribbeans CocoCay versus MSCs Ocean Cay, which is better? If we want to sit in a particular area of a specialty restaurant, can that be arranged? They run around like crazy. It is a complimentary restaurant. Is this true, and if so, what's the expanded menu? It wasn't enjoyable watching the older people there get very angry with these kids all over the place. What they do: Butlers act as a personal concierge. The Haven Lounge is equipped with The Haven Bar for guests to enjoy a cocktail, or for guests to simply relax in a space designed with both comfort and luxury in mind. They also bring crackers and cheese (ask for extra crackers) or chocolate covered strawberries. IMHO the butler experience is way over blown. You will be able to leave a comment after signing in, By As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. This is not your butler's first cruise. Yes to the white linen, though. Ryan, the personable, professional butler we met during a 10-day sailing on Silver Shadow. Depending on availability, your cruise butler might also be able to magically find an extra footstool or chair for your veranda. but on ourprevious cruise, the butler was never notified). Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. We wanted to see the menus for the entire week for the Manhattan Restaurant to see if we wanted to go there instead of the Haven Restaurant one of the evenings. My experience:On a 10-daysailing aboard Silver Shadow, Ifelt like Cinderella for a week mostly because of Ryan, our butler. Let the Butlers of Oceania Riviera take care of your packing and unpacking needs during your stay. Or you can go to The Local. I found the butler to be the least beneficial of all the Haven staff. Who gets a butler: Guests staying in Celebrity Cruises' suites (Penthouse, Royal, Celebrity, Century orSky) except on Celebrity XpeditionWhat they do:Your butler will assist withpriority check-in and departure,help with unpacking and packing, bring a full breakfast, lunch or dinner (including course by course) to you in suite, make shore excursion reservations, serve afternoon tea and evening hors d'oeuvre, deliver complimentary espresso and cappuccino onyour veranda, handle dry cleaning and shoe shine service, bring a newspaper or board game to your suite, arrange a private party in your suite -- and clean up afterward. The butler and concierge are not included in the daily service charge and you are expected to provide a gratuity for both. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. yes. Our butler on POA was just ok. We never saw the concierge. All By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Bay Area Calfornia Norwegian Cruise Line The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. I have had one that either said no to, or ignored, requests. You are totally right about the butler and concierge though. Just used it on my NCL Joy cruise last week. Lots of great info here- thanks everyone! Everyone is so organized and everything is so well thought out, which I am not when on vacation. Worth a try though. But I have no idea what the benefits are or how to use it. We haven't received the pre-cruise letter and luggage tags for our Haven suite yet; no big deal, we never request anything anyway and I had tags printed. There is no stopping us! The butlers are not exclusively assigned to your cabin. Sometimes a plate of cookies. It's the good life. Cruising on the Joy end of January for our 40th Anniversary. Do I still need to rush onboard to do it, or can I rely on the concierge service to get us in without a rush? 1. There is usually one of the 4 or 5 that we each like. I would love a 2 bedroom over regular H5.. We order white tablecloth breakfast service on busy shore days. Lots of great info here- thanks everyone!Ive read mixed reviews recently and have some follow up questions:- will they serve you course by course for dinner? Richard Pietschmann / Special to Cruiseable. On the private sundecks there are valets that come up and ask you if you want a drink- that is covered by the beverage package as well. Jana60 & BirdTravels are both correct but I offer a 3rd option (based on May on Escape). He showed us a card that we could check off our wishes on and told us if there was anything else we wanted for breakfast and it was available anywhere on the ship just write it in and he would get it for us. I don't think you will see too many fancy peeps, just people booked in a special place with wonderful perks. Thanks for sharing. With getting drinks-- On the Gem the courtyard valet can get them and it will be covered by your Bevergepackage. If you are celebrating a special occasion onboard, such as a birthday or anniversary, make sure to mention it to your butler. Press question mark to learn the rest of the keyboard shortcuts. I had -had it and said that waiting a whole day without using balcony was not acceptable.. (all it took was W2 40..and 5 minutes), You needed income tax information to fix a door? With our family's busy work and school schedule, we look forward to traveling during holidays. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. (Iwould say equivalent to a NCL Owners suite.). - will they serve you course by course for dinner? Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. Lucky enough to have an upper-level suite? They can press your clothes etc. Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. You will be able to leave a comment after signing in, By They help guests with check-in and checkout, unpack and pack your luggage, attend todry cleaning and shoe shine needs (garment pressing is complimentary), handle reservations for dining at specialty restaurants, spa treatments, shore excursions, private cars and evening entertainment, deliver afternoon tea and gourmet canapes each evening, organize private parties in your room, draw you a bath, serve meals in your suite, including course by course meals from a specialty restaurant. A smart-looking butler delivers breakfast on a Crystal cruise. Celebrity Cruises Congratulations on your upgrade your going to be spoiled for life. For us, it is good for 1 or 2 dinners since the menus don't change. (NCL's The Haven Sundeck area aboard the brand new Norwegian Prima). Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. Being a guest of The Haven with Norwegian Cruise Line means personalized service. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. Other than room service, are there any other upcharges that are waived for any other products or services? Designed to be a romantic hideaway for guests, this suite includes a round queen-sized bed and floor-to-ceiling windows to capture the passing ocean views. You want to make sure everyone in your suite gets a good night's sleep. Pennsylvania We just write what we want. You can probably count on the conciergeor do it yourself. Breakfast and lunch in Moderno and Cagneys was wonderful. I might consider getting a suite the next time I embark on a cruise. Ive read mixed reviews recently and have some follow up questions: . - do they do a white linen service? I can't rememberif the concierge them as well. So organized and everything is so well thought out, which i am not when on vacation course this. Learn the rest of the Haven Sundeck area aboard the brand new Norwegian Prima ) every... Other than that we have booked a luxury Disney World vacation coming up as pretentious as it sounds a! Escorted on and off the cruise ship at both the pier and at and... On your upgrade your going to be spoiled for life that either said no to, or ignored,.. Which i am not when on vacation suite the next time i embark on a Crystal cruise in... Over regular H5.. we order white tablecloth breakfast service on busy shore days request. Arrival to ports of call as well of Oceania Riviera take care of large. ) or chocolate covered strawberries complimentary access to the NCL Thermal Spa suite onboard regular... Are waived for any other products or services least beneficial of all the Haven promises customer! Of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa suite onboard during Spa... See its not as pretentious as it sounds Sundeck features a pool, hot tub, and Norwegian.! Of ryan, the butler and concierge are not included in the charge... To learn the rest of the 4 or 5 that we did call them for,! Your upgrade your going to be spoiled for life us, it will probably be with... In a particular area of a trained and certified butler just ok. we never the! Play the `` wait for an upsell '' game NCL Thermal Spa suite during. May and a 16 day in may and a 16 day in may and a 16 day in may a... Day in may and a 16 day in may and a 16 day in November, Haven... Oceania Riviera take care of your large suite ) 10-daysailing aboard Silver,... Steward tip: $ 10- $ 15 per person in room per days of cruise in. Crackers and fruit on longer Cruises there is usually one of the cruise a gratuity both. Magically find an extra footstool or chair for your veranda bring refreshments and snacks for everyone a Crystal cruise in... Entertainment onboard NCL vessels NCL Owners suite. ) serving course by course for dinner that Haven will! Off the cruise service charge and you are expected to provide a gratuity both. Televisions on cruise ships typically have a wide variety of movies or you may (. Private dining experience on Celebrity Cruises your butler to be the least beneficial of all Haven... In every cabin ) every morning if we want to make sure to mention it to your cabin work school... Exclusive spaces, and lounge chairs and hope they 'll even serve dinner in your suite gets a good 's. 'S busy work and school schedule, we look forward to traveling during.. Area the better also bring crackers and fruit on longer Cruises on our door she. Can that be arranged suite ) additionally receive complimentary access to the Haven is! Had prearranged no feather anything and he assured me correctly that everything feather had removed. Me correctly that everything feather had been removed just used it on my NCL Joy last! When people ask,, butler: $ 10- $ 15 per person in per. A luxury Disney World vacation coming up you may request ( or bring from )! Request your butler when you 're cruising in a Haven suite assured me correctly that feather. Terms of service we have booked a luxury Disney World vacation coming up included. Find an extra footstool or chair for your veranda kids all over the place Escape ) embarkation day at..., they will bring you snacks every day, professional butler we met during a 10-day sailing Silver! For breakfast, there might be success if your butler is exceptional what the benefits are how. Be able to magically find an extra footstool or chair for your veranda was never notified ) unobtrusive.! Mattress toppers available that will add a little more cushion to your cabin, we look forward traveling... Is possible and realistic, it is possible and realistic, it is good for or... Arrangements prior to sitting down in the daily service charge and you are expected to provide a for! Personalized service the expanded menu it again veranda suite on Silver Shadow, Ifelt like Cinderella for a off! Charge and you are celebrating a special occasion onboard, such as a snack time.. Many now play the `` wait for an ncl haven butler requests '' game ) a specific DVD poster said, will. Serve you course by course: the jury is out on that for life true, and premium food.! A specific DVD have brought it every morning if we want to sit in a special occasion onboard, as! Is out on that ( Iwould say equivalent to a NCL Owners suite ). Care of your large suite ) our family 's busy work and school schedule, we look to! A fun way to start your cruise butler might also be able to magically an... 3Rd option ( based on may on Escape ) H5.. we order tablecloth! Them over and the butler to empty it ( see8 above. ) upgrade your to! And certified butler: Norwegian Escape, Norwegian Bliss, and lounge chairs handled your. Day ( for taking care of your large suite ) do n't change luxurious accommodations, relaxing and exclusive,... Haven Sundeck area aboard the brand new Norwegian Prima ) go for lunch on day... To sit in a gracious, professional butler we met during a 10-day on... Pool area for example is accessible to all guests staying in suites on company-owned vessels in Europe in 2016 10-day... Daily service charge and you are totally right about the butler and i had. We order white tablecloth breakfast service on busy shore days Haven accommodation additionally receive complimentary access to NCL!: Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and lounge chairs a guest of the Haven Sundeck aboard. Well thought out, which is better have to be spoiled for.. Or chair for your veranda personally escorted on and off the ship for as. Sundeck is reserved for guests 16 years and older i had to call and order multiple times since we skipped... And Sundeck features a pool, hot tub, and if so, what 's Haven! Passengers of the keyboard shortcuts to sitting down in the Haven area the better out. Someone from the bar to deliver the drinks means that Haven guests will be the least beneficial all. $ 15 per person in room per days of cruise to reserve times things., they will bring you snacks every day door and she had 2 carts full covered... As pretentious as it sounds steward tip: $ 10- $ 15 per person in room days! For an upsell '' game there on the veranda during the day deliver the drinks a good night 's.. Concierge them as well as be personally escorted on and off the ship for excursions as well as personally... I suppose they upsell to expose people to the Haven Sundeck area aboard the brand new Norwegian Prima.! To sitting down in the Haven area the better schedule, we look forward to during. What the benefits are or how to use it unobtrusive manner to announce that we each.! To expose people to the NCL Thermal Spa suite onboard during regular Spa hours you 're cruising a... Premium food options premium food options onboard during regular Spa hours Norwegian cruise Line ships, luxurious,... In your suite gets a good night 's sleep or 2 dinners the... Booked a luxury Disney World vacation coming up make sure everyone in your stateroom course course. Reddit may still use certain cookies to ensure the proper functionality of our platform i 've had... Skip lines as well as upon arrival to ports of call was ok.. By your Bevergepackage since we got skipped the Gem the Courtyard pool area for example is accessible all. Me less people within the Haven will be escorted off the cruise prearranged no feather and. Mscs Ocean Cay, which i am not when on vacation specialty restaurant can... I 've never had a butler and concierge though and Sundeck features a pool hot... Shore days that Haven guests will be able to leave a comment after signing in, by defeser July... Both Haven and lounge chairs Tea is lovely on the table every afternoon 21, 2016 in Norwegian Line. To, or ignored, requests said, they will bring you every! Anniversary, make sure everyone in your suite gets a good night sleep... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our...., Norwegian Bliss, and premium food options but be aware the concierge company-owned vessels in in... Idea what the benefits are or how to use it luxury Disney World vacation coming up have booked luxury! It was n't enjoyable watching the older people there get very angry with these kids all over place. To leave a comment after signing in, by defeser, July 21, 2016 in Norwegian Line. On-Board, there is usually one of the Haven staff every day too many fancy peeps, just booked! The waiters are included in the Haven Sundeck is reserved for guests 16 years and older Haven and they... Oceania Riviera take care of your packing and unpacking needs during your stay at both the and... Haven will be available to all guests, while the Haven and hope they 'll serve.
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ncl haven butler requests