Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. ContactCustomer servicefor further assistance. The resort was supposed to re-open 3/22 (after being closed due to covid). "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". The other two were bogus. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Please see our partners for more details. This most recent visit we had kids ages 17, 16, 13, and 7. Disappointed once again. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . I booked a stay over 60 days in advance as part of a running promotion. This way, Great Wolf is ready if it does. We got our wristbands and proceeded to the pool area. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. I left something at Great Wolf Lodge. Larger items, such as luggage, will need to be kept in your room or vehicle. We had a standard room with 2 adults and 2 kids (17 &8). Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. You are subject to the best available rate on these new dates. We would be happy to discuss allergen-free alternatives in advance. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Reserve your cabana today! 2023. My takeaway? Larger items, such as luggage, will need to be kept in your suite or vehicle. more. The day before your arrival you will receive an email invitation to complete your online check-in. Swim caps are allowed. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. The kids had a fun, albeit an expensive weekend ($600+/night). Local calls are included in your stay. Was it the deal of a lifetime? On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. COVID-19 continues to make headlines as the virus keeps people across the world indoors. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Great Wolf Lodge plans to reopen on April 2. Internet access is included in the resort fee. Do you accept prepaid cards and debit cards? What is the minimum age requirement to confirm a reservation? By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. One charge was legitimate. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? All about Great Wolf Lodge in Gurnee in recent weeks. Great Wolf Lodge refunded one charge, but the other two remained. .no matter what their ages! The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Where can I purchase toiletries if I forgot something? This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. The company has done this a few times over the past year. February 28, 2023. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Are cabanas available to use in the water park? Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Does the lodge offer a commissionable rate for travel agents? Tax exemption is not available at the Grand Mound location. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. However, you are welcome to play in the water park as early as 1 p.m. Most games are $1.20 just to play. Please allow up to 5 business days for points to post in your account. I recommend that as a healthier alternative than mindless video games. What do I need to provide when I arrive at the lodge? In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. 2023 Advance Local Media LLC. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. These water park passes allow access to the water park through the day of your departure. So our $1600 night would now be $2100! It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. She cancelled the reservation and issued my refund. I decided to look at our options and saw that GWL in Sandusky Ohio remained open and had 2 family suites available on 4/10. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Please be advised that dates are restricted and based upon availability. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. To redeem points, members must book directly on greatwolf.com and be logged in to their account. We cant wait to go back. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. The resort will close on Sunday, March 15 at 2 p.m. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. The water park was filthy Friday evening. . Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . ", "I was on hold for over an hour," she added. 20500 Old Highway 99 SW, Centralia WA 98531, USA. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. What is included with the cost of the suites? If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Bonus Deals are tailored to individuals. Yes! The place is way overpriced. Carpets are old and dirty. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. The resort will close on Sunday, March 15 at 2 p.m. Material and methods: The triage and the treatment protocol were established based on the scientific data. Does the resort have on-site restaurants? However, Gov. A cleaning fee may be applied if this policy is not followed. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. The lockers are rented on a daily basis for a nominal fee. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Can I request a particular suite style during check in? I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! When do I need to fill out a credit card authorization form? This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. I have so many great memories of this place with my daughter over the years. Can I get it back? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Casts are allowed in the water park. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Hope they are proud. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. Even some of our adult visitors got in on the action. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Qu necesito mostrar cuando llegue al resort? We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. 20 min if your lucky. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). The other on site activists were less than impressive as well. I again contacted customer service via email, no response this time. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Who can use mobile check-in and how does it work? The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Learn how to find your missing items by visiting the lost and found page. Guest further acknowledges and agrees to comply with all safety requirements . A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. They then had to postpone until February, which then got postponed again. The story times and kids event are the same as when they first opened. Having now seen them (but not rented), we would NOT rent one in the future. They did nothing to clean the feces or to make it a safe clean place for kids. to speak with a Food and Beverage Management team member. Food is edible at best. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Contact us at Great Wolf Lodge and a representative will respond to you shortly. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. You do have the ability to dial out from suite phones. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Please view our terms and conditionsfor detailed information on our cancellation policy. Accessible suites are labeled as such and marked by an accessible icon within the booking process. Then COVID-19 forced the family to skip the trip. Get browser notifications for breaking news, live events, and exclusive reporting. There may be fees associated with the replacement of RFID wristbands. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Some properties may have special restrictions. The majority of our water park is indoors. We look forward to welcoming families back to our resorts and creating more howling fun moments. Taxes and fees that are shown are estimates only. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Both were great and service was good. Are there any water park restrictions if I am pregnant? Of course not. Besides us I counted less than 10 guests wearing masks for the two days we were there. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Please review waterslide safety rules for each waterslide as they may vary. In those locations, all guests, ages 5 and older, are required to wear a face covering. The resort will close on Sunday, March 15 at 2 p.m. Our retail stores have swim diapers available for a nominal fee. 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Lodge resorts are closing due to covid ) I arrive at the Grand Mound location `` was!
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