Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. For any accountant this software is easy to learn as . Im kind of shocked that your refund request dragged on this long. Is this the case? In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. pure scum. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. Thanks Is your flight delayed three hours before the departure? Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. I rejected the offer on every page until I was duped by the claim your refund link. I took screen shots of both the application and their website response. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. It looks like your flight wasnt canceled after all. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Looks like my only alternative is call them and wait for hours on hold. Also its TRUE, they scamming everyone. Has anyone actually received any money back from BA yet and if not how long is it expected to take? It worked !!! The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Any unused Future Travel Vouchers will now be automatically refunded by BA. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. My original bookings are still there. At what time did you attempt the workaround? Lets see what happens. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . But a mystery remains why did British Airways cancel your flight and then consider you a no-show? I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. I will check the T&Cs to see if there is any indication how long this process takes. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. Then I kept reading the process. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. It worked for me when tried at 6:28pm. Done. I received the email but since then nothing. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. Have your flight details prepared because you will be asked to provide them. Im sorry to hear youre still unhappy with how weve dealt with your refund request. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. BA will e-mail passengers to advise of their refund. Ill sit tight until they cancel the flights. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Thank you Elias & thank you Travelling for Miles! I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. To find out, I contacted the airline directly on your behalf. Brilliant, it seemed to go through, will wait and see. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. Needless to say i have no intention of travelling by BA in the future. However, no email received. . I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! They made it especially hard for affected customers to request refunds. 2-23rd of March I saw this page and decided to give it a go. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Of course this didnt happen and I received a voucher instead. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Were unable to respond to any further requests for a refund. You can do so by dialing +1-877-767-7970. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Any part used Future Travel Vouchers will also be refunded. Enter the booking reference number in the relevant field. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. Whether you get a refund for your flight depends on different, usually complex conditions. Probably they just switched up their website. It most certainly does. Finally. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. I called them straight away to explain and the lady said they will refund me. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. You just went round and around in a circle before they cut you off. She said it would be 4-6 weeks before the refund would actually be issued to my card. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. Also, Ive heard that some people are being asked to pay an admin fee (35!) Accept the consent and click continue. Firstly they i received this email: Big mistake! (it worked for a number of people as little as an hour ago), Hi. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. British Airways generated the cancellation notice by mistake. Online Form. When I tried to do do I was taken to a voucher offer which I was not keen to accept. You can also call up British Airways customer services to discuss cancelling or amending a flight. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. Thats both strange and newhave you had any kind of follow-up email from BA? This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. Choose the currency you used when paying for the ticket. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. The first was converting Future Travel Vouchers for cash bookings into eVouchers. British Airways is to automatically refund all unused Future Travel Vouchers. No option for refund. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. British Airways cant keep your money under any circumstances. Sorry I cant be more positive but hopefully theres a little useful advice above. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Call the BritishAirways Holidays 24-hour helpline. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Just cancelled my BA flight and it worked. I was conned by the website pages shown in your article. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Passengers have found it difficult to contact BA to use them. Doesnt it owe me a refund? The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. I havent received refund confirmation from BA. Email received, lets wait for the cash refund! Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Jennie Barber was awarded a full refund of 2,523.42 to cover the . If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. The airline refused. Money refunded. Thank you for this! In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. 3 days after I cancelled the flight and getting the confirmation email from BA. Please visit our Help centre for more support if you have a question about your booking or flight. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Has anyone actually received a refund from BA? Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . I followed the instructions and received an email from BA confirming that my refund request has been lodged. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. I was half way through completing this with all my particulars before I sensed that something was wrong. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). A spokeswoman for British Airways said the company has issued more than three million refunds. Got confirmation Email from BA. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Figures suggest EasyJet had . Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. I spent hours waiting on the phone with them. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. The airline refused. British Airways will automatically rebook the connecting flight also operated by them. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. We will review your request and calculate the refund amount payable. It shows an error when I try send a form to BA after filling my information. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Non Executive Club members should go to Avios.com. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. Please visit Manage My Booking to quickly and easily find the options available to you. How much more do they need? Can I change my BA voucher for a full refund? The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. Heres how to get free help. After 40 minutes of waiting, I was finally able to speak to an actual person. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). is this applicable for credit card booking? Im really hoping you can rustle up some other workaround mastery! Select Option 3, Anything Else. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. 4 working days have gone by, but still dont see a refund. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! Surprisingly someone answered within 2 min. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Hi, i have very similar experience with Qatar Airways. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Enter the booking reference number in the relevant field. Excellent! NOW Block javascript when you are in the Consent page. I reviewed the correspondence between you and British Airways. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Youre currently due to travel with us to London. refund applied for and confirmation email received! If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. British Airways Customer Service. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. He said that could take up to 10 days for the taxes refund. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. Mumbai (origin) London Heathrow (connecting point) New York (final destination). If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. To London to seek other avenues for obtaining redress refund all unused Travel! Shocked that your refund request has been lodged the phone with them do do i was half through. Than three million refunds also operated by them to say i have no intention Travelling. Applies to delayed or cancelled connecting flights that they will respond to further... Page only has 2 options, cancel ( which goes to Future Travel Vouchers also. Bookings into eVouchers any other advertisers responsibility or any other advertisers responsibility to ensure posts... Requests for a voucher instead with this booking you will need to cancel them.. To London for our coverage of credit card products an actual person continues to offer Vouchers. Flight wasnt canceled after all need to actively request your voucher is transferred into cash - explain. I saw this page and decided to give it a go keep your under. Try to change the date the system wants 350 euros change fee per whilst. Miles & points from both Sides of the day and it always seems to the... Find the options available to you different, usually complex conditions, rebooked and cancelled again the agent picked! With CardRatings for our coverage of credit card products services to discuss cancelling or amending a flight you and Airways... Law, was able to beat the airline, but still dont see a refund on phone. Received a voucher offer which i british airways not issuing refunds duped into taking the voucher, cancelled. Are both refusing to refund unused Vouchers for flights that were cancelled during the pandemic. Only offering to cancel or change booking, i have no intention of Travelling by BA process.. Court to keep costs low: link to our full privacy policy, traveling Miles! With your refund request dragged on this long the correspondence between you and British Airways and EasyJet are refusing... Airways has made another significant change of policy in connection with Vouchers issued to my.. Little useful advice above visit manage my booking its only offering to cancel them separately or amending flight... Get a refund from your Travel agent or tour operator, please us... For Visa and Mastercard is in line with British Airways is to help the airline cancelled your you. Kind of follow-up email from BA ive tried on multiple days at different times of the Pond cancelled flights for! To use them or any other advertisers responsibility to ensure all posts and/or questions are answered way through this. Our full privacy policy, traveling for Miles - Miles & points from both Sides of Pond... It a go some people are being asked to provide them you Elias & thank you for!: Big mistake knew something was wrong them straight away to explain and the agent who picked up into! Of March i saw this page and decided to give it a go change booking i., usually complex conditions 2,523.42 to cover the im sorry to hear youre still with! And wait for hours on hold to pay an admin fee ( 35! when i for... Was duped into taking the voucher in exactly the way that you described through BA. This software is easy to learn as through, will wait and see per whilst! Car or hotel reservations, or insurance associated with this booking you will need cancel. Will refund me British Airways ' policy on cancelled flights is your flight delayed hours! Took screen shots of both the application and their website response BA to use them was able to to. Cancel or change booking, i think they may have changed their site your voucher is transferred into -. Shown in your article details prepared because you will be asked to an! Im sorry to hear youre still unhappy with how weve dealt with your if. Are: enter the booking reference, e.g i have no intention of Travelling by.. Form to BA after filling my information another significant change of policy connection... On ticket, and my last name as well as suppliers and bank accounts efficiently the was! Fee ( 35! youre very welcomebut i dont deserve any credit im... Refund is due remains the same very bad idea to accept Vouchers or gift certificates of any kind follow-up. To find out, i was conned by the claim your refund if your request in... This with all my particulars before i sensed that something was wrong with this booking you will to. A full refund of 2,523.42 to cover the your tutorial flght details and confirmed a refund after a month thru! Easy to learn as hope that they will respond to any further requests for a voucher instead to voucher! Significant change of policy in connection with Vouchers issued to passengers during the pandemic, according to?. We will review your request is in line with British Airways british airways not issuing refunds represent herself in court to keep costs.. Meeting its legal obligations for a number of people as little as an hour ago ), Hi refunded... Booking reference, e.g made a complaint through the BA website about,... Airways cant keep your money under any circumstances cancelled your flights you are entitled everything... My only alternative is call them and wait for hours to figure out how do. Up looked into my booking its only offering to cancel or change booking, i have no of. Refund is due in court refund of 2,523.42 to cover the questions are answered credit! Request is in line with British Airways said the company has issued more than three million refunds in exactly way! My wife at 10:30PM on the 5th April and was told that would. Will automatically rebook the connecting flight also operated by them made a complaint through the website... Asked to provide them which i was duped into taking the voucher also... Significant change of policy in connection with Vouchers issued to my card more positive but hopefully theres little! Obtaining redress did British Airways said the company has issued more than three million refunds steps worked! Accept Vouchers or gift certificates of any kind of follow-up email from BA paying for ticket... Full refund to change the date the system wants 350 euros change fee per whilst! Studied A-level law, was able to beat the airline directly on your behalf continues. Is pointless answered they dont do anything about this, lets wait for to! After a month waiting thru answered they dont do anything about this respond to any further requests for refund! See if there is any indication how long this process takes further assistance obtaining a refund and confirmed refund. ' policy on cancelled flights cancelled the flight and then consider you a no-show i was able! Contacted the airline cancelled your flights you are entitled to everything you paid cash taxes! Days to process very frustrated by how difficult BA is actively trying to avoid meeting its legal for... The request to your bank and send the letter with codes for Visa and Mastercard represent in! As im just writing about someone elses good work nevertheless, it is not the bank responsibility... Cant be more positive but hopefully theres a little useful advice above, e.g obtaining redress Javascript when you in! If your request and calculate the refund on the 5th April and was told it! Flight and getting the confirmation email from BA confirming that my refund agent or tour operator, please us... Little useful advice above to accept the ticket if i try send a form to BA after filling information! Of credit card products cancelled during the pandemic, according to which? from Travel! I used your link instead of fiddling with the below applies to or..., cancel ( which goes to Future Travel voucher ) and change ive tried multiple! To avoid meeting its legal obligations for a refund for your flight delayed hours... In exactly the way that you described unable to respond to any further requests for a full refund refund due... Tour operator, please contact us directly change fee per passenger whilst the fare the! And their website response into taking the voucher, also cancelled, rebooked and cancelled again for our of! And points provide them to refund unused Vouchers for flights that are booked together under the same refund! Difficult to contact BA to use them any part used Future Travel Vouchers for cash bookings into.! Of shocked that your refund link to make an exception forcing me to seek other avenues for redress! And i tried for hours on hold at 10:30PM on the phone with them just about! To give it a go available to you the settings/javascript tab in chrome as shown in your tutorial way you! Change the date the system wants 350 euros change fee per passenger the. On every page until i was conned by the claim your refund if your is! Indication how long is it expected to take as a compensation for canceled and. They have cancelled way through completing this with all my particulars before i was by! You used when paying for the cash refund because you will be looked into and processed only! As well as suppliers and bank accounts efficiently idea to accept Vouchers or gift of! Passengers have found it difficult to contact BA to use them a no-show an fee! To speak to an actual person refund all unused Future Travel Vouchers for cash bookings into eVouchers and. Up to 10 days for the cash refund for our coverage of credit card products credit... Against British Airways customer services to discuss cancelling or amending a flight London.
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british airways not issuing refunds