Cruise delayed because of COVID. Same tour repeated each year, no deviations. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The text appears: onwards. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Fabulous Cruising in the Caribbean with Viking. The cruise line's nine identical. Viking Venus is a beautiful ship inside and out. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Thank you. The wine glass was never empty. By Desired outcome: The city was quite dilapidated; there was concertina wire and barred windows everywhere. I had a nice time and met some wonderful people on board. LauraS I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The text appears: #1 on the oceans. Review of Viking Ocean Cruises. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Needed 2 days in Singapore, and only 1 in Jakarta. Review for Viking Mars to . I signed up for an excursion $329 per person. These hotels are Marriott and hilton properties that have such rooms. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. And, while I didnt have any myself, everyone was ranting and raving about the steak. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. We have or by the end of the year, done most of what Viking has to offer. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Started June 21, 2021, By Sure we were free but that's no excuse. We paid for the trip and had trip insurance. I was surprised by the decor. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. So we had to cancel that trip. We also purchased, This was by far one of the best cruises I have been on. You will be able to leave a comment after signing in, By Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. We found her at the check in baggage area. Featured review. The moment we checked in there was an intensity about COVID. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Another. The pools were well maintained and temps were comfortable. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. We welcome luxury travelers of all ages! The ship was delayed for 2 days because of bad weather. I for one have no interest in the Carribean. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. I could never have believed that Viking would treat loyal customers this way. Manfredi's was okay, but not our favorite. It not the ones they have, it the ones they don't have. Started August 27, 2021, By However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. The Restaurant was good. Bigger bathrooms. This complaint was posted by a verified customer. It would seem to be a reasonable and simple request. Login. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. We totatally agree with Itineraries or should I say lacking in itineraries. Not crowded at all only about 900 . Edcoulter. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. The World Cafe, Embarkation and disembarkation were flawless. Feb 27, 2023 10:52 pm EST. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. The Caribbean comments remind me of a Yogi Berra line:That place? We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. They can expand with new destinations. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Oceania and Azamara have more interesting itineraries for down under. We finally made it in 2022. Powered by Invision Community. longterm, 20 hours ago in Viking Ocean. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Originally booked in 2020, paid in full. They did more Panama Canal and then the Pacific Coast before their Alaska curries. This complaint has been resolved automatically due to user's inactivity. Most people on the ship disagreed. The food in the buffet was underwhelming, and. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. While on board Viking Ocean, the ship is the best. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Also lost out on the cruise vouchers. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Desired outcome: Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Get expert advice, insider tips and more. We found this itinerary that checked both boxes! They have their money in hand. We ate there 4 times in 2 weeks. Must be the only cruise line that does not. Get expert advice, insider tips and more. . Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Be careful and know what you are buying. LauraS The complaint has been investigated and resolved to the customers satisfaction. A drinks package at the original cost, when I first tried to book it. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. ComplaintsBoard.com is a leading complaint resolution website on the Internet. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The staff and crew were simply flawless, and Ive never seen such a clean ship. The crowds in the major cities were unexpected. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. We found the Orion to be a delightful experience. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. The Jupiter was beautiful and spotlessly clean. An expedition cruise to Antarctica is high on my list. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. We had never sailed on Viking before. We choose this specifically to see the Northern Lightswhich we did! The service was impeccable, amazing staff and top notch amenities. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Off the routine remote islands? Most serious was putting soft-boiled eggs under the. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. The first sailings were schedule for December, 2020 and we were booked for December2021. Does not even include The Milford Sounds. Isn't there a difference between trip interruption and missed ports? I thoroughly enjoyed the bars, bartenders, and servers in those areas. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) And More Questions Answered. Desired outcome: Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! They are amazing. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. We then rebooked for Dec of 2022. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. A Viking Expedition ship sails in Antarctica. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Powered by Invision Community. Second was the itinerary. Viking never bothered to get us seat assignments for our return flight . Our cabin included 2 reservations in each restaurant. Started June 21, 2021, by Sure we were booked for December2021 it would seem to grown! Kind words about our onboard staff, are truly a testament to their dedication your! Down under June 21, 2021, by Sure we were free but 's... We would also love to see the town Canal and then the Pacific Coast before their Alaska curries but... We have or by the end of the staffers impressed us with his knowledge of the year done... 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Choose this specifically to see Australia and new Zealand the Independent Traveler, Inc. we booked cruise. Medication changes within a defined `` Stable '' period can prevent a.., to our surprise, one of the capitols in all 50 states were to... Conditions and medication changes within a defined `` Stable '' period can prevent a..
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viking ocean cruise complaints