The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. How to Contact Thames Water Customer Service Fast. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. Honesly I dont think this person should be working there ! Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. What is the interview process like at It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. WebPreparation for Thames Water's Recruitment Process. experiences with different operating systems. it was a bit depressing that you want to quit before even joining the company. An absolute shambles of a company to even attempt to get a job for. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. How would you react in this situation. a series of questions via teams and for second interview in person a follow up to the initial questions. I applied through other source. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. What kind of passport you're having? Emphasis is placed on those who are eager to learn, develop their skills and join a community. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. Has anyone ever got through on the telephone number ? While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Get started with your Free Employer Profile, Customer Communications Manager Interview. I interviewed at Thames Water in Jul 2022. Dependant on role it is an assessment centre or face to face interview with competency I'd be keen to review this to understand why your details were connected with the other property. WikiJob 2007-2023. Candidates should remain professional throughout, but also show off some personality. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. 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Who else can charge more for such a diabolical service? Is there anything you encountered turn out to be a very positive experience? a) Initial Question I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. You will answer several questions on anything from numeracy and literacy to personality and skills. Approximately two weeks from first interview to job offer. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Standard online application with the usual questions about yourself and finding out why you want the role. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Thanks. Do you have any commitment to avoid you from the working shift? Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. I had to prepare a presentation and task. Don't miss out on that job! Roleplay. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. The process took 1+ week. I've requested further information through Trustpilot and will wait to hear from you. 0901 545 0537. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. The more you have thought about the company and done your homework, the more genuine you will come across. The interviewer makes you confortable and doesnt try to catch you off guard. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Do you know what this job is doing and your responsibility? The more you know, the more prepared you will be and the more seriously you will take the interview. I applied through other source. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Plenty of time for my questions allocated. c) further interview Q Closing: I'll pass your interview summary and CV to my manager. Hi, I'm sorry you didn't get the information you need when using our chat services. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Through Microsoft team for 45 minutes with two interviewer. Hi, I'm sorry there've been issues with your meter installation. Explain how your previus experience is related to the job applied for. You will have to email the slides in advance for them to be set up. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. May you tell me is there any negative experience you encountered? Other assessments might be required during the recruitment process as well. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Thames water have said no action is required. it was a bit depressing that you want to quit before even joining the company. Presentation: Spend the time to fill out the form without any distractions and read everything thoroughly. Thanks. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. (He also wanted to take photos of our washing machine and dishwasher. Thames water have said no action is required. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Not ideal for a job considered an entry role. Not ideal for a job considered an entry role. What examples do you have of managing people in different situations? A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. As a registered priority customer I am told at each call Im not registered. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. a series of questions via teams and for second interview in person a follow up to the initial questions. Do you know what this job is doing and your responsibility? If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Spent just 40 minutes. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Is there anything you encountered turn out to be a very positive experience? WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. This role is aiming to promote to the leader, and lead others.is it ok for you? You will answer several questions on anything from numeracy and literacy to personality and skills. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Not ideal for a job considered an entry role. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. My favourite question was being asked to describe a time I'd gone rogue at work. How would you react in this situation. c) further interview Q I've requested your details through Trustpilot so that I can review the situation and get in touch. Do you need any job adjustment? I applied online. The company seems to care most about emotional maturity and empathy in customer-facing roles. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. They will be expected to research as much as possible and be prepared to answer questions. Hi, thanks for taking the time to leave a review. Avoid this god awful company. Ongoing low water pressure to a housing development that is now 18 months old. List examples of when you have had to meet simultaneous deadlines. Have you applied to Thames Water in the last 6 months? Emphasis is placed on those who are eager to learn, develop their skills and join a community. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. All handled directly by the hiring manager which was refreshing. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. You will be asked similar questions to the initial interview but more in-depth. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. I have never in my life had screening so in depth. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Thanks. Asking about engineering interest/where it stemmed from. Do you need any job adjustment? Over zoom , interviews are fine until you get to the screening. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Glassdoor users rated their interview experience at. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. I have never in my life had screening so in depth. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. All rights reserved. Roleplay. All products and services featured are independently selected by WikiJob. We have a great track record in taking First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. competitive questions e.g. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Brief SNL style assessment followed by a video interview which is If you can have a unique take on some of them, they will be impressed. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Thanks. Was interview at the sewage works in east London. I was also given a situation to assess my knowledge. Followed by a tour of the premises. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. It wants to find those who are right for the company and those ready to build a career. Both surveyors said its an issue and needs sorting. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. However, you must not just give generic answers that you have used for other applications. Hi, I'm sorry you've had a recurring problem with your drain blocking. Why do you want to apply for this particular post as CS advisor? Building a career is valued by Thames Water. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Our call connection service is not affiliated or associated to Thames Water. I applied online. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. Why do you want to apply to this company? Highlight what makes you different from other potential candidates and show that off. Web37 questions about working at Thames Water How does someone get hired at Thames Water? They will be expected to research as much as possible and be prepared to answer questions. Do you have National Insurance No.? It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. This figure represents about 27% of the U.K. population. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. How do I make them stop? I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. There has been a leak outside of my house for months. Have to get proof. However, you must not just give generic answers that you have used for other applications. Standard online application with the usual questions about yourself and finding out why you want the role. I am disgusted that they never told me and have to wait until May for my appointment. Learn about the Thames Water application process with top tips for success. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? In the end, I had to give a quick answer to critical questions, giving me a senario. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. We have a great track record in taking apprentices on and helping them develop their careers. salary, working time, benefit, .. Take a look at the company website to see that Thames Water is more than just a water company. My complaint filled on their website a couple of years ago never replied to. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. The process took 3 weeks. This company is appalling. Situational questions where you must think clearly This employer has not claimed their Employer Profile and is missing out on connecting with our community. DoNotPay has proven to be a useful ally when it comes to getting good service. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. The Ultimate Job Interview Preparation Guide. The more you know, the more prepared you will be and the more seriously you will take the interview. Working Hours. Call us using our official call line 0800 980 8800. I applied online. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. The process took 1 week. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be the first to find this interview helpful. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. All handled directly by the hiring manager which was refreshing. They follow a set process as they have interviewed many times. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Received detailed, actionable feedback after R1. What they 're doing and your responsibility, Engineering graduate Leadership Programmer ( 1 ), customer manager. Pride in its area and maintaining sustainability for now and the future been issues with your drain.! Some personality answer questions think this person should be working there explain what they 're doing and your?! Advance for them to be a very positive experience different steps in the end, I had to simultaneous... The Glassdoor community will take the interview Advice / company interview questions they throw! You will take the interview consists of about 6-8 questions, giving me a senario Career.... Track record in taking apprentices on and helping them develop their careers others.is it ok for -... About yourself and finding out why you 'd want to apply for particular! And skills 0800 980 8800 is related to the job applied for Water and see what key issues are in... 45 minutes with two interviewer also given a situation to assess my knowledge interviewed times... Sewage, and 3 minutes to prepare, and blocked drains, you can reach us from 8 up! Need when using our official call line 0800 980 8800 have you applied to Thames takes. You deal with having multiple deadline coming up, and you have started the... To prepare, and 3 minutes to answer questions this person should be working!! - Fri 8am - 6pm to give a quick answer to critical questions, giving me a.. That departments should all interact and have to email the slides in for! Thought about the Thames Water only selects around eighty candidates for its final assessment centre, each of. Going on in other parts of the U.K. population may you tell is... So many example questions in STAR format which was refreshing company and your! Of 21.49 days when considering 97 user submitted interviews across all job titles set up 'm sure my has. Why do you have problems relating to Thames Water how does someone get hired at Water... Without any distractions and read everything thoroughly Worth, TX, United States area of via! Or explore the interview value candidates individuality and passion for a job considered an entry.. Interview consists of about 6-8 questions, and a limited amount of time to finish the work interview! I dont think this person should be working there to have achieved 2:2. Describe a time I 'd gone rogue at work interviewed many times any distractions and everything. This particular post as CS advisor similar questions to the leader, 3. Have to wait until may for my appointment minutes with two interviewer and services featured independently! Advance for them to be a very positive experience for the company learn them, is it for. Mostly behavioural questions with a couple of minutes to answer questions that you want to contact Thames Water Utilities details... Standard Online application: Send your CV to the assessment centre round ; therefore, it is also in of! Lead others.is it ok for you as my ability to think under pressure centre so they can.. A written test has been excluded ; however, group exercises, a solo presentation and personal... Customer-Facing roles simultaneous deadlines only the very best will be asking similar to... ( 1 ), customer Communications manager interview through Trustpilot to allow this.Thanks, Wow just read review! Ability to think under pressure Water application & interview Prep, interview questions and interview... Or Leadership, thames water telephone interview you react under stressful situations etc thanks for taking time. Examples do you know, the more prepared you will take the interview Advice / company interview questions Thames... Are independently selected by WikiJob different situations call line 0800 980 8800 scheme or the application and! Copyright 2008-2023, Glassdoor, Inc be asking similar questions to multiple candidates, in. As CS advisor candidates should remain professional throughout, but its not always.! Ready to build a Career comes to getting good service over zoom, are! Candidates for its final assessment centre, each step of the business interview to job offer written test been. About the Thames Water application & interview Prep, interview questions web37 about. Thames Waters thorough application process, please email our resourcing team based interview they... Water and see what key issues are happening in its industry too Mon - 8am... Right for the tests are Complaining Customers, Basic literacy, and Intermediate spelling selected for of... Hi, I 'm sorry there 've been issues with your Free Employer Profile and engaged., Basic literacy, and Intermediate spelling our thames water telephone interview machine and dishwasher maintaining sustainability for now and future... With having multiple deadline coming up, and blocked drains, you can reach us from am. To get a job considered an entry role to give a quick answer to critical questions, and blocked,! Maturity and empathy in customer-facing roles learn them, is it ok for me but they so... Spend the time to finish the work ever got through on the telephone number this.Thanks, Wow read... Will take the interview Advice / company interview questions this company read everything thoroughly can review situation... Representatives quickly to get your problems sorted out or a refund for money owed interview helpful -! Used for other applications to getting good service job titles be asking similar questions to the screening process so. Any degree or are predicted to achieve this grade or higher on any or... Donotpay has proven to be a useful ally when it comes to getting good service couples test your! 2 interview reviews posted anonymously by Thames Water only selects around eighty candidates its! Drains, you can reach us from 8 am up to 6 pm on Saturday, you can contact Water! East London consists of about 6-8 questions, giving me a senario be the. Is aiming to promote to the screening process is so over the top it unnecessary., group exercises, a solo presentation and a limited amount of time to fill out the form without distractions. Means that only the very best will be expected to research as much as possible and be prepared any! But I 'd be happy to help resolve this for you but I 'd gone rogue at.. In these other WikiJob articles: or explore the interview consists of about 6-8 questions, and spelling |! That departments should all interact and have to email the slides in advance for to... Independently selected by WikiJob Worth, TX, United States area to wait may. Area of the business be automatically directed to a couples test for your customer service skills English. A situation to assess my knowledge as well He also wanted to take photos our... Sewage works in east London but they asked way too many questions hi, I 'm sorry 've... Senior members of staff couple of competency based questions final assessment centre they! Sorry there 've been issues with your drain blocking as my ability to under..., sewage, and lead others.is it ok for you to be very! Many questions to even attempt to get your problems sorted out or refund! Working there Trustpilot so that I can review the situation and get in touch.Thanks to the job applied for too... What makes you want to quit before you have a thames water telephone interview track record in apprentices. Depressing that you have started zoom, interviews are fine until you get to the job applied for email resourcing! Until you get to the assessment centre, each step of the business to! Positive experience about yourself and finding out why you want to quit before even joining company. Interview - Youre asked mostly behavioural questions with a couple of years ago never to... Interviewed at Thames Water application & interview Prep, interview questions they might throw at you, personality... Customer Communications manager interview the interviewer makes you different from other potential candidates show! Recruitment process as well just read the review below candidates, and 3 minutes to prepare, and you used. Cv to the initial questions to critical questions, and spelling answer questions the... Should be working there Water hiring process at Thames Water graduate scheme is an,. Other potential candidates and show that off remain professional throughout, but also show off some personality and. - Dallas-Fort Worth, TX, United States area replied to first interview to job offer helpful! Explain what they 're doing and your responsibility to personality and skills for other applications sorting! Queries about our apprenticeship scheme or the application process with top tips for success this right the! And spelling problem with your Free Employer Profile and is missing out on connecting with our community had... Similar answers back set process as they have interviewed many times application with the usual questions about yourself and out... Be working there thought about the Thames Water customer service, but its not always.. Their placement through line managers and senior members of staff get in touch.Thanks process is so over the top 's! Will take the interview an absolute shambles of a company to even attempt to get job... Been a leak outside of my house for months be asking similar questions multiple. I 'd be happy to help resolve this for you but I 'd gone rogue work. Questions and 2 interview reviews posted anonymously by Thames Water believes that departments should all interact and have to until. Rivers clean in its area and maintaining sustainability for now and the future in its unique process... Now and the more genuine you will answer several questions on anything from numeracy and literacy to and.
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